Last Updated: August 24, 2026
This Warranty Policy explains the limited product warranty coverage offered by DERMVENTRY, the types of issues that may qualify for support, and how customers can submit a warranty-related claim.
This policy applies to eligible products purchased directly through dermventry.com.
Eligible products purchased from DERMVENTRY may be covered against:
Manufacturing defects
Damage that occurred during transit
Incorrect items received
Warranty-related issues must generally be reported within 7 days of delivery.
Products should remain in their original, unopened, and unused condition where possible. However, if a defect can only reasonably be identified after opening the product, such as a broken seal, visible contamination, or incorrect contents, the issue may still be reviewed as a potential manufacturing defect.
The warranty period for eligible products is 7 days from the date of delivery.
If a warranty claim is approved and DERMVENTRY provides a replacement product, the replacement product will receive a new 7-day limited warranty beginning on the date the replacement is delivered, as described in the Replacement Products section below.
The warranty does not provide a general guarantee of product performance, effectiveness, results, shelf life, or customer satisfaction.
A warranty claim may be considered where:
The product has a confirmed manufacturing defect.
The product arrived damaged due to shipping.
The wrong product was supplied by DERMVENTRY.
The product has a material defect that was not reasonably apparent before opening.
Each claim is reviewed individually based on the circumstances and information provided.
The warranty does not generally cover:
Damage caused by misuse, negligence, accidents, or improper handling
Damage caused by improper storage
Use of a product outside its intended purpose
Damage occurring after delivery due to customer handling
Normal changes in scent, texture, color, or appearance caused by storage conditions or normal product characteristics
Normal wear and tear
Products purchased from unauthorized sellers or third-party resellers
Customer dissatisfaction with results or individual product performance
Products that have been altered or modified without authorization
Products specifically identified as non-returnable for hygiene or safety reasons, unless a manufacturing defect is confirmed
This Warranty Policy operates alongside our Return & Refund Policy.
Customers who wish to return an eligible product should follow the return process described in our Return & Refund Policy.
If an issue qualifies under both policies, DERMVENTRY will determine the appropriate resolution based on the circumstances, applicable policy, and applicable law.
The warranty period does not extend or replace the return period stated in our Return & Refund Policy.
To submit a warranty claim:
Email info@dermventry.com and provide:
Order number
Product name
Date of delivery
Description of the issue
Clear photographs or videos showing the issue, where applicable
Our support team will review the information provided. We may request additional photographs, videos, product details, packaging information, or other documentation reasonably necessary to assess the claim.
If the product needs to be returned for inspection, we will provide specific return instructions and the approved return address.
Please do not send a product back without receiving return instructions from DERMVENTRY.
After reviewing the claim, we may provide an appropriate resolution, which may include:
Replacement of the affected product
Refund of the affected product
Another appropriate remedy where required by applicable law
The available resolution depends on the nature of the issue, product availability, and applicable legal requirements.
If a warranty claim is approved because of a confirmed manufacturing defect, transit damage, or incorrect item supplied by DERMVENTRY, we will cover eligible return shipping costs.
If an issue does not qualify as a warranty claim, the customer may be responsible for return shipping costs where applicable.
If DERMVENTRY provides a replacement product under an approved warranty claim, the replacement product will receive a new 7-day limited warranty beginning on the date the replacement is delivered.
The replacement warranty applies only to the replacement product and covers the same types of eligible defects described in this Warranty Policy. It does not extend the original product’s warranty period or create coverage for issues unrelated to an eligible warranty claim.
Nothing in this section limits any statutory consumer rights or remedies available under applicable law.
Because supplements, skincare products, perfumes, and other consumable or personal-care products are intended for use within a limited period, they do not carry a general warranty covering product effectiveness, individual results, or customer satisfaction.
Customers should follow the product’s instructions, storage requirements, warnings, and other information provided on the product packaging and product page.
This Warranty Policy is provided in addition to any statutory consumer rights and remedies available under applicable law.
Nothing in this policy is intended to exclude, restrict, or limit any consumer right, warranty, remedy, or protection that cannot legally be excluded or limited.
Where applicable law provides greater rights than those described in this policy, the applicable legal rights will apply.
For warranty questions or to submit a warranty claim, please contact us:
Company Name: DERMVENTRY
Business Registration: UDYAM-CH-01-0016127
Email: info@dermventry.com
Phone: +91 95179 00179
Business Address: 123, Second Floor, Ekta Market, Burail, Sector 45, Chandigarh, 160047, India
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (India Standard Time, GMT+5:30)
Response Time: We aim to respond within 24 business hours.
