Last Updated: August 24, 2026
This Shipping Policy explains how DERMVENTRY processes and delivers orders to customers in the United States, including order processing times, shipping options, international transit, tracking, customs, and delivery support.
DERMVENTRY is an India-registered business serving customers in the United States. Orders are fulfilled from India and shipped to U.S. addresses using tracked international shipping services.
Delivery estimates shown below include order processing and international transit time. Actual delivery may vary due to customs clearance, carrier operations, weather, holidays, or other circumstances outside our control.
We currently ship only to addresses located within the United States.
We may expand shipping availability to additional countries in the future.
All shipping rates listed below are charged per product.
| Shipping Method | Order Processing Time | Transit Time | Total Estimated Delivery Time | Cost | Courier Partner |
|---|---|---|---|---|---|
| Economy Shipping | 1–2 Business Days (Mon–Fri) | 17–21 Business Days | 18–23 Business Days | $9.99 per product | India Post |
| Standard Shipping | 1–2 Business Days (Mon–Fri) | 13–16 Business Days | 14–18 Business Days | $19.99 per product | India Post |
Total Estimated Delivery Time = Order Processing Time + International Transit Time
Delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, weather conditions, public holidays, or other events outside our reasonable control.
Orders are generally processed within 1–2 business days (Monday–Friday), excluding weekends and public holidays.
Orders placed after 2:00 PM IST (Indian Standard Time) are generally processed on the following business day.
Once an order has been dispatched, customers will receive a shipping confirmation email containing available tracking information.
Processing times may be longer during periods of high order volume or unforeseen operational circumstances.
Orders are fulfilled and shipped internationally from India to the United States.
Shipping charges and any taxes collected directly by DERMVENTRY are displayed during checkout. However, customs duties, import taxes, brokerage charges, carrier-imposed fees, or other import-related charges may be imposed separately by destination authorities or the carrier.
Such charges are the customer’s responsibility unless expressly stated otherwise at checkout or required otherwise by applicable law.
Customs clearance may also affect the delivery timeframe.
All orders include shipment tracking.
Tracking information will be emailed to the customer after the order has been dispatched.
Please allow several business days for tracking information to become active or for new tracking events to appear, particularly while the shipment is moving through international transit or customs.
If your order is lost, significantly delayed, or arrives damaged, please contact us as soon as possible.
For damaged shipments, please provide:
Your order number
A description of the issue
Clear photographs showing the damage
Any relevant photographs of the packaging, where available
We will review the matter with the applicable shipping carrier and determine the appropriate resolution.
Depending on the circumstances and applicable policies, an eligible claim may result in a replacement, refund, or other appropriate resolution.
The delivery times provided in this policy are estimates rather than guaranteed delivery dates.
Delays may occur because of:
Customs clearance
International carrier delays
Severe weather
Public holidays
High shipping volumes
Transportation disruptions
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control
If your package has not arrived within the expected delivery timeframe, please contact us so we can assist with reviewing the shipment status.
Approved returns are processed through our customer support team.
Customers must receive return authorization before sending an item back. Return instructions and the approved return mailing address will be provided after the return request has been reviewed and approved.
Please do not send items to an address found elsewhere on our website unless DERMVENTRY has specifically provided that address as part of your approved return instructions.
For complete return eligibility requirements, return shipping responsibilities, refund timelines, and exchange information, please review our Return & Refund Policy.
For return assistance, contact us at info@dermventry.com.
We currently work with India Post for international shipping from India to eligible addresses within the United States.
Carrier availability and shipping services may change depending on operational requirements.
If you have questions about shipping, delivery, tracking, or a delayed order, please contact us:
Company Name: DERMVENTRY
Business Registration: UDYAM-CH-01-0016127
Email: info@dermventry.com
Phone: +91 95179 00179
Business Address: 123, Second Floor, Ekta Market, Burail, Sector 45, Chandigarh, 160047, India
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (India Standard Time, GMT+5:30)
Response Time: We aim to respond within 24 business hours.
We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery methods, carriers, or business practices.
Any changes will be published on this page with a revised “Last Updated” date.
