Privacy Policy

Last Updated: August 24, 2026

At DERMVENTRY, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use and protect it, when we may share it, and the choices and rights available to you when you use our website and services.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, services, or applicable legal and regulatory requirements.

Any changes will be published on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

Information We Collect

Information You Provide Directly

Depending on how you interact with our website, we may collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Account information, where applicable
  • Information provided when contacting customer support
  • Other information you choose to provide when communicating with us

Information Collected Automatically

When you visit or use our website, certain technical information may be collected automatically through cookies, analytics tools, server logs, and similar technologies. This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Website pages visited
  • Referring website or source
  • Approximate usage and interaction information
  • Date and time of visits

For more information about our use of cookies, please review our Cookies Policy.

Information From Third Parties

We may receive limited information from third-party service providers that support our business, such as payment processors, shipping and logistics providers, website and analytics services, fraud-prevention services, and other technology or service providers.

The information received depends on the services they provide and their applicable privacy practices.

How We Use Your Information

We may use personal information for legitimate business purposes, including to:

  • Process and fulfill orders
  • Process payments and provide transaction confirmations
  • Arrange shipping and delivery
  • Provide customer service and respond to inquiries
  • Send order confirmations, delivery updates, and service-related communications
  • Maintain and manage customer accounts, where applicable
  • Improve our website, products, services, and customer experience
  • Understand website usage and performance
  • Detect, prevent, and investigate fraud, abuse, or unauthorized activity
  • Maintain website and payment security
  • Send marketing or promotional communications where permitted by applicable law
  • Comply with legal, regulatory, tax, accounting, and other applicable obligations

Cookies and Similar Technologies

We use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, improve performance, and, where applicable, support analytics and advertising activities.

You can manage or disable cookies through your browser settings. Some website features may not function properly if essential cookies are disabled.

For more information, please review our Cookies Policy.

Sharing of Personal Information

We may share personal information with third parties when reasonably necessary to operate our business and provide our services. These parties may include:

  • Payment processors and payment service providers
  • Shipping and logistics providers
  • Website hosting and technology providers
  • Customer support and communication providers
  • Analytics and performance service providers
  • Marketing and advertising service providers, where applicable and legally permitted
  • Fraud prevention and security service providers
  • Government, regulatory, or law-enforcement authorities when required or permitted by law

We require service providers, where appropriate, to handle personal information in accordance with applicable contractual, security, and privacy requirements.

We do not sell your personal information for monetary consideration.

Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

We do not control these third-party websites and are not responsible for their content, security, or privacy practices. We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Children’s Privacy

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from individuals under 18. If you believe that a minor has provided personal information to us, please contact us so that we can review the matter and take appropriate action where required.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of personal information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal, tax, accounting, and regulatory obligations.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

  • Requesting access to personal information we hold about you
  • Requesting correction of inaccurate or incomplete information
  • Requesting deletion of personal information where legally applicable
  • Requesting restriction of certain processing activities
  • Objecting to certain uses of personal information
  • Withdrawing consent where processing is based on consent
  • Requesting information about how your personal information is processed
  • Lodging a complaint with a relevant data protection or privacy authority

To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity before processing certain requests.

Marketing Communications

Where permitted by applicable law, we may send promotional or marketing communications about our products, services, or offers.

You may unsubscribe from marketing emails by using the unsubscribe option provided in the communication or by contacting us directly.

Please note that you may continue to receive essential service communications, such as order confirmations, shipping updates, security notices, or other transaction-related messages.

International Data Transfers

Depending on the service providers we use and where you access our website from, your personal information may be processed or stored in a country outside your country of residence.

Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with relevant data protection requirements.

Legal Basis for Processing

Where applicable privacy laws require a legal basis for processing personal information, we may process information based on one or more of the following grounds:

  • Performance of a contract or steps taken at your request
  • Compliance with legal obligations
  • Legitimate business interests, where permitted by law
  • Your consent, where required
  • Protection of our rights, customers, website, and business interests

Do Not Sell or Share Requests

If you are entitled to opt out of the sale or sharing of personal information under applicable privacy law, you may submit a request using the contact information below.

For additional information, please review our Do Not Sell or Share My Personal Information page.

Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

  • Company Name: DERMVENTRY
  • Business Registration: UDYAM-CH-01-0016127
  • Email: info@dermventry.com
  • Phone: +91 95179 00179
  • Business Address: 123, Second Floor, Ekta Market, Burail, Sector 45, Chandigarh, 160047, India
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (India Standard Time, GMT+5:30)
  • Response Time: We aim to respond within 24 business hours.