Last Updated: August 24, 2026
At Dermventry, we want you to feel confident when shopping with us. Our Return & Refund Policy explains when and how you can request a return, exchange, refund, or order cancellation.
Returns are accepted within 30 days of delivery.
To be eligible for a return, the item must:
Items that do not meet these conditions may not be eligible for a return, subject to applicable law.
If you receive an item that is defective, damaged, or different from what you ordered, you may request a return or refund within 30 days of delivery.
Email info@dermventry.com with:
We will review your request and determine the appropriate resolution.
Depending on the circumstances, we may provide a replacement, exchange, or refund.
To request a return:
Please do not send items back without receiving return instructions from Dermventry.
If the return is approved because the item is defective, damaged, or incorrect and the issue is attributable to Dermventry, we will cover the applicable return shipping costs.
For returns due to a change of mind, incorrect selection, or another reason not caused by Dermventry, the customer is responsible for the return shipping costs.
Original shipping charges are generally non-refundable for change-of-mind returns.
Where a return results from a defective, damaged, or incorrect product attributable to Dermventry, eligible shipping costs may be covered or refunded in accordance with this policy.
Exchanges may be available within 30 days of delivery for eligible unused items.
Exchange requests are subject to product availability. If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund.
Once an approved return has been received and inspected, eligible refunds are processed within 7–10 business days.
Refunds are issued to the original payment method used for the purchase.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
If an order is confirmed as lost or undelivered and cannot be located or traced after the applicable delivery period and carrier investigation, Dermventry will provide either:
Customers should contact us if tracking shows no movement or if the order has not been delivered after the estimated delivery window has passed.
Certain products cannot be returned for hygiene or safety reasons once opened or used.
This includes opened hygiene-sensitive products, such as perfumes, unless the item is defective, damaged, or incorrect.
Additional product-specific exclusions may apply where clearly stated on the product page.
Customers may request cancellation before an order has been processed or dispatched.
Cancellation requests should be submitted as soon as possible by contacting info@dermventry.com with the order number.
Cancellation is not guaranteed once order processing or fulfillment has begun.
If an order has already been dispatched, the applicable return procedure under this policy will apply.
Approved pre-dispatch cancellation refunds are issued to the original payment method and are processed within 7–10 business days. Bank or payment-provider processing times may vary.
Some products may be covered by a separate Dermventry warranty.
Where applicable, warranty claims must be reported within 7 days of delivery, unless a different warranty period is stated for the specific product.
The warranty period and requirements apply separately from the 30-day return period described in this policy.
A warranty claim does not automatically extend the standard return period.
Returned items may be inspected to confirm that they meet the applicable return requirements.
If an item is returned in a condition that does not meet the eligibility requirements, Dermventry may decline the return or refund, subject to applicable law.
Approved refunds are issued to the original payment method used for the purchase.
Dermventry does not automatically substitute store credit for a refund where a refund to the original payment method is applicable under this policy.
For return, exchange, refund, cancellation, or warranty assistance, please contact:
Email: info@dermventry.com
Please include your order number in your email so we can assist you more efficiently.
This Return & Refund Policy does not limit, exclude, or affect any mandatory consumer rights or remedies that apply to you under applicable law.
Where applicable law provides rights that are more favorable to the customer than this policy, those legal rights will continue to apply.
