Shipping Policy

Last updated: May 9, 2026

This Shipping Policy explains how DERMVENTRY processes and delivers orders to customers within the United States, including fulfillment timelines, international transit information, and shipping support details.

Shipping Information

DERMVENTRY is an India-registered business serving customers in the United States. Orders are fulfilled from India and delivered to U.S. addresses using tracked international shipping services.

Delivery timelines shown on this page include international processing, overseas transit, customs handling, and final delivery within the United States.

Shipping Availability

We currently ship only to addresses located within the United States.
We may expand shipping availability to additional countries in the future.

Shipping Options & Delivery Timelines

All shipping rates listed below are charged per product.

Shipping Method	Order Processing Time	Transit Time	Total Estimated Delivery Time	Cost	Courier Partner
Economy Shipping	1–2 Business Days (Mon–Fri)	17–21 Business Days	18–23 Business Days	$9.99	India Post & Partner Carriers
Standard Shipping	1–2 Business Days (Mon–Fri)	13–16 Business Days	14–18 Business Days	$19.99	India Post & Partner Carriers

Total Delivery Time = Order Processing Time + International Transit Time

Order Processing

Orders are processed within 1–2 business days (Monday–Friday), excluding weekends and public holidays.
Orders placed after 2:00 PM IST (Indian Standard Time) are processed on the following business day.
Once shipped, customers receive a confirmation email containing tracking information.

Customs, Duties & Import Charges

Most orders shipped to customers in the United States are delivered without additional import charges. However, customs authorities or local regulations may occasionally apply duties, taxes, or import-related fees beyond our control.

Any applicable customs or import charges imposed by authorities are the responsibility of the customer unless otherwise stated at checkout.

Tracking Information

All orders include shipment tracking. Tracking details are emailed once the order has been dispatched.

Please allow several business days for tracking updates to appear after shipment confirmation, especially during international transit stages.

Lost, Delayed, or Damaged Shipments

If your order is lost, significantly delayed, or arrives damaged, contact us within 30 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos if the item arrived damaged

After review, eligible cases may qualify for a replacement, refund, or store credit depending on the circumstances.

Returns & Return Handling

Approved returns are handled through our customer support process. Return instructions and the appropriate return address (if applicable) are provided after return authorization is approved.

Please do not send products back without prior authorization from our support team.

Shipping Partners

We work with India Post and additional international logistics partners to complete deliveries safely and reliably within the United States.