Warranty Policy

Last updated: March 18, 2026

This page explains whether any product-specific warranty coverage applies, the conditions of that coverage, and how customers can contact support for clarification before or after purchase.

Warranty Coverage

• All products sold by DERMVENTRY (supplements, skincare, perfumes, and other consumable items) are covered against manufacturing defects, damage during transit, and incorrect items received, provided the claim is reported within 7 days of delivery.
• Coverage applies to products in their original, unopened, and unused condition unless the defect is only detectable after opening (e.g., broken seal, contamination, incorrect fill).
• Due to the nature of consumable goods, we are unable to offer a general warranty period for used or opened items. Once a product has been opened or used, it is only eligible for a warranty claim if the issue is a confirmed manufacturing defect.

What Is Not Covered

• Damage caused by misuse, improper storage, or use beyond the intended purpose
• Products damaged after delivery due to customer handling
• Normal changes in scent, texture, or appearance over time due to storage conditions
• Items purchased from unauthorized or third-party resellers
• Dissatisfaction with product results (covered separately under our Return & Refund Policy, where applicable)

Relationship to Returns

• Products eligible for return under our 30-day Return Policy should follow the return process outlined there.
• Issues arising after the return window but within the 90-day warranty period are handled under this Warranty Policy.

What Is Not Covered

• Damage caused by misuse, accidents, negligence, or unauthorized modifications
• Normal wear and tear
• Products used outside their intended purpose
• Items purchased from unauthorized sellers
• Products marked as non-returnable for hygiene or safety reasons, unless a manufacturing defect is confirmed

How to File a Warranty Claim

• Contact Us: Email info@dermventry.com with your order number, product name, and issue description.
• Verification: Photos or videos may be requested to assess the issue.
• Return (If Required): If the product needs to be sent back, shipping instructions will be provided by our support team.
• Resolution: Once reviewed, we will proceed with a replacement or refund as applicable.

Shipping for Warranty Claims

• If a warranty claim is approved due to a confirmed defect or incorrect item, return shipping will be covered by us.
• If the issue is not confirmed as a warranty case, shipping costs may be the responsibility of the customer.

Warranty Period

• The warranty period begins on the date of delivery.
• Replacement products are covered only for the remainder of the original warranty period.

Legal Rights

This warranty is provided in addition to your statutory consumer rights. Nothing in this policy limits or excludes rights available under applicable laws.

Contact Us

• Company Name: DERMVENTRY
• Business Registration: UDYAM-CH-01-0016127
• Business Email: info@dermventry.com
• Business Number: +91-9517900179
• Business Address: 123-Second Floor, Ekta Market Burail, Sector 45, Chandigarh, 160047
  
• Business Duration: 9 am to 5 pm IST time zone
• We aim to respond within 24 business hours
• Social Media: