Warranty Policy

Last updated: February 5, 2026

At Dermventry, we stand behind the quality of our products. This Warranty Policy explains the coverage, limitations, and process for warranty-related concerns and works alongside our Return & Refund Policy.

Warranty Coverage

• All products purchased directly from Dermventry include a 90-day limited warranty starting from the date of delivery.
• This warranty covers manufacturing defects, faulty materials, or workmanship issues under normal use.
• If a product qualifies under warranty, we may offer a repair, replacement, or refund, at our discretion.

Relationship to Returns

• Products eligible for return under our 30-day Return Policy should follow the return process outlined there.
• Issues arising after the return window but within the 90-day warranty period are handled under this Warranty Policy.

What Is Not Covered

• Damage caused by misuse, accidents, negligence, or unauthorized modifications
• Normal wear and tear
• Products used outside their intended purpose
• Items purchased from unauthorized sellers
• Products marked as non-returnable for hygiene or safety reasons, unless a manufacturing defect is confirmed

How to File a Warranty Claim

• Contact Us: Email info@dermventry.com with your order number, product name, and issue description.
• Verification: Photos or videos may be requested to assess the issue.
• Return (If Required): If the product needs to be sent back, shipping instructions will be provided by our support team.
• Resolution: Once reviewed, we will proceed with a repair, replacement, or refund as applicable.

Shipping for Warranty Claims

• If a warranty claim is approved due to a confirmed defect or incorrect item, return shipping will be covered by us.
• If the issue is not confirmed as a warranty case, shipping costs may be the responsibility of the customer.

Warranty Period

• The warranty period begins on the date of delivery.
• Replacement products are covered only for the remainder of the original warranty period.

Legal Rights

This warranty is provided in addition to your statutory consumer rights. Nothing in this policy limits or excludes rights available under applicable laws.

Contact Us

• Company Name: DERMVENTRY
• Business Registration: UDYAM-CH-01-0016127
• Business Email: info@dermventry.com
• Business Number: +91-9517900179
• Business Address: 123-Second Floor, Ekta Market Burail, Sector 45, Chandigarh, 160047
  
• Business Duration: 9 am to 5 pm IST time zone
• We aim to respond within 24 business hours
• Social Media: