Refund & Returns Policy

Last updated: February 5, 2026

At Dermventry, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.

Return Window

• You may return eligible items within 30 days of delivery.
• Products must be unused, undamaged, and in their original packaging with all accessories.

Return Costs

• Defective or Incorrect Items: Return shipping is free.
• Change of Mind: You are responsible for return shipping costs.
• Shipping fees paid at checkout are non-refundable.

Lost or Undelivered Items

• If an item is undelivered and cannot be traced, a full refund will be issued.

How to Return

1. Contact Us: Email info@dermventry.com with your order details and photos.
2. We will review your request within 1 business day.
3. RA Number & Label: You will receive a return authorization (RA) number and shipping label.
4. Repack & Ship: Place the item securely in its original packaging and ship via India Post using the provided label.

Refunds

• Once your return is approved, refunds are processed within 7–10 business days to the original payment method.
• Timing may vary depending on your bank or payment provider.

Exchanges

• Exchanges are available within 30 days for unused items in their original packaging.

Non-Returnable Items

• Certain hygiene or safety products (e.g., opened perfumes) cannot be returned. These items will be clearly marked as non-returnable on the product pages.

Legal Rights

• This policy does not affect your statutory consumer rights under applicable U.S. law.

Questions & Support

• For more details, visit our FAQ page or reach out to our customer service team at info@dermventry.com.

Contact Us

• Company Name: DERMVENTRY
• Business Registration: UDYAM-CH-01-0016127
• Business Email: info@dermventry.com
• Business Number: +91-9517900179
• Business Address: 123-Second Floor, Ekta Market Burail, Sector 45, Chandigarh, 160047
• Business Hours: 9 am to 5 pm IST
• We aim to respond within 24 business hours
• Social Media: