Frequently Asked Questions

We deliver safely to your doorstep with two reliable shipping options: Economy delivery in 18–23 business days for $9.99 or Standard delivery in 14–18 business days for $19.99.

If you receive a faulty or incorrect item, we’ll replace it at no cost. Please contact us within 30 days and follow our Return Policy.

Dermventry is based in India and ships to customers across the United States.

Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.

We offer a simple, customer‑friendly return process. Full details are available in our Return Policy

Once your return is received and approved, refunds are processed within 7 – 10 business days, depending on your payment provider. See our Returns & Refund Policy for more.

Most purchases include a 90-day warranty covering manufacturing defects. Please note that consumable products (such as nutritional supplements) and opened fragrances are excluded from warranty and return eligibility due to health and safety regulations.

You can reach us via the Contact Us page or email us directly at info@dermventry.com

Spray lightly on pulse points such as wrists, neck, or clothing from a safe distance. Avoid eyes, broken skin, and sensitive areas.