Frequently Asked Questions
How long does delivery take?
What if my order arrives damaged or defective?
If you receive a faulty or incorrect item, we’ll replace it at no cost. Please contact us within 30 days and follow our Return Policy.
Where is your business located?
Dermventry is based in India and ships to customers across the United States.
Can I cancel an order after placing it?
Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.
What is your return policy?
We offer a simple, customer‑friendly return process. Full details are available in our Return Policy
When will I receive my refund?
Once your return is received and approved, refunds are processed within 7 – 10 business days, depending on your payment provider. See our Returns & Refund Policy for more.
Do your products come with a warranty?
Most purchases include a 90-day warranty covering manufacturing defects. Please note that consumable products (such as nutritional supplements) and opened fragrances are excluded from warranty and return eligibility due to health and safety regulations.
How can I contact customer support?
You can reach us via the Contact Us page or email us directly at info@dermventry.com
How should I use this perfume?
Spray lightly on pulse points such as wrists, neck, or clothing from a safe distance. Avoid eyes, broken skin, and sensitive areas.
Company Information
DERMVENTRY is a registered business in India under UDYAM-CH-01-0016127.
- Company Name: DERMVENTRY
- Business Registration (UDYAM): UDYAM-CH-01-0016127
- Address: 123, Second Floor, Ekta Market, Burail, Sector 45, Chandigarh, 160047, India
- Email: info@dermventry.com
- Phone: +91 95179 00179
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 5:00 PM
- Saturday & Sunday: Closed
- Time Zone: IST (GMT+5:30)
🕒 Response Time: Within 24 business hours
Follow Us:
Instagram: @dermventry
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