Frequently Asked Questions

Shipping times depend on the method you choose. All orders are processed within 1–2 business days (Monday–Friday) before dispatch.

  • Economy Shipping: Delivered in 14–18 business days (Monday–Friday) — includes 1–2 days processing and 13–16 days transit

  • Standard Shipping: Delivered in 10–14 business days (Monday–Friday) — includes 1–2 days processing and 9–12 days transit

  • Express Shipping: Delivered in 8–10 business days (Monday–Friday) — includes 1–2 days processing and 7–8 days transit

Shipping costs are calculated per product, and all orders are shipped via India Post.

For complete details, see our Shipping policy

If you receive a faulty or incorrect item, we’ll replace it at no cost. Please contact us within 30 days and follow our Return Policy.

Dermventry is based in India and ships to customers across the United States.

Yes, cancellations are accepted within 24 hours of placing your order. Contact our support team promptly to request cancellation.

We offer a simple, customer‑friendly return process. Full details are available in our Return Policy

Once your return is received and approved, refunds are processed within 7 – 10 business days, depending on your payment provider. See our Returns & Refund Policy for more.

Yes, all purchases include a 30‑day warranty.

You can reach us via the Contact Us page or email us directly at info@dermventry.com

Contact Us

Company Information

DERMVENTRY is a registered business in India under UDYAM-CH-01-0016127.

Customer Service Opening Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM
  • Saturday & Sunday: Closed
  • Time Zone: IST (GMT+5:30)

🕒 Response Time: Within 24 business hours

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*Business Hours: 9:00 AM to 5:00 PM (Indian Standard Time) We strive to respond to all inquiries within 24 business hours.

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