Moisturizing Cold Cream 100g

Dermventry ensures a smooth and secure payment experience.
● Accepted Methods: Stripe. Full payment required at checkout.
● Security: SSL-encrypted, PCI DSS–compliant gateways; HTTPS encryption; no card details stored.
● Currency: All transactions in United States Dollar ($ USD). Foreign banks may apply conversion/transaction fees.
● Taxes & Fees: Prices include all applicable U.S. sales taxes (unless otherwise stated). Shipping and add-ons shown clearly at checkout. No hidden costs.
● Processing: Payments confirmed immediately; declined payments mean orders are not processed.
● Refunds: Always returned to the original payment method (see Return & Refund Policy).

Dermventry ships orders safely within the United States.
● Options: Economy (12–18 business days, $9.99), Standard (8–12 business days, $24.99), Express (5–8 business days, $29.99).
● Processing: Orders handled within 1–2 business days (Mon–Fri, excluding holidays). Orders after 2:00 PM IST processed next business day.
● Tracking: Confirmation email with tracking details sent once dispatched.
● Destination: Currently shipping only within the United States. Expansion to other countries coming soon.
● Carrier: India Post with tracking provided for transparency.
● Concerns: Report delays, damage, or lost items within 7 days of delivery (include order number/photos).
● Resolution: Replacement, refund, or store credit depending on situation and verification.

Dermventry offers a straightforward return process.
● Window: 30 days from delivery; items must be unused, undamaged, and in original packaging with all accessories.
● Costs: Free return for defective/incorrect items; customer pays for change-of-mind returns. Shipping fees paid at checkout are non-refundable.
● Lost Items: If undelivered and untraceable, a full refund is issued.
● Process: Email info@dermventry.com with order details/photos → review in 1 business day → RA number & label → repack & ship via India Post.
● Refunds: Approved within 7–10 business days, back to original payment method. Timing may vary by bank/payment provider.
● Exchanges: Available within 30 days for unused items in original packaging.
● Non-Returnable: Certain hygiene/safety products (e.g., opened perfumes) cannot be returned. These are marked on product pages.
● Legal Rights: Policy does not affect statutory consumer rights under applicable U.S. law.